Returns & Refund Policy

If you find the goods supplied to be unsatisfactory, you can return them within 14 days for a full refund of the cost of the products. Products should be unopened and with packaging in its original state. We will not refund the cost of shipping or the cost of returning to us unless the product is faulty. Items will NOT be refunded if they are open.

If you do wish to return a product, please email advising you wish to return a product and why.

Mail your returned item to:
Hideaway Retreat
M Salon, 68 South Street
Bishops Stortford
CM23 3AZ

Please insert a copy of the confirmation of purchase.

Should you experience a Skin Response, please contact us to discuss. Please advise the date of purchase, details of actual response, and how soon after you started using the product the problem occurred.