Privacy Policy

This Privacy Policy describes how your personal information is collected and used when you visit or make a purchase from www.hideaway-retreat.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you make a purchase through the Site, we collect certain information from you, which include:

Name
Shipping address
Email address

We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address and some of the cookies that are installed on your device.

We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including arranging shipping and providing you with invoices and/or order confirmations).

SHARING YOUR PERSONAL INFORMATION

Your information is only used to fulfil your order. We do not sell or redistribute your information.

We use Google Analytics to help us understand how our customers use the Site.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@hideaway-retreat.co.uk or by mail to Hideaway Retreat, M Salon, 68 South Street, Bishop’s Stortford, CM23 3AZ